Contact
At Vitalité, we value our customers and are here to help with any questions or concerns you may have. Whether you need assistance with an order, product recommendations, or general inquiries, our dedicated support team is ready to assist you.
Get in Touch
Email:
For any inquiries, please email us at info@shopivitalite.com. We aim to respond to all emails within 24 hours. You can also contact us using the form below.
Customer Service Hours:
Our customer service hour are Monday to Friday from 9:00 AM to 5:00 PM BST/GMT.
Frequently Asked Questions (FAQ)
How long does shipping take?
- Europe: 7 to 18 business days
- North America: 10 to 30 business days
- Asia: 5 to 18 business days
- Australia: 10 to 30 business days
- Rest of the World: 5 to 30 business days
Where is my order?
You can track your order at any time at the track menu on our store by using your email address and the order number. If you did not receive an order confirmation email with your order number, please check your spam folder, otherwise please get in touch with us via the contact form below.
How to arrange a refund/replacement?
Refund: Please note, that we can only provide a refund for non-sale items. We are unable to provide a refund for discounted or promotional products as per our Return & Refund Policy unless the product is faulty or was damaged during transportation.
In this instance please send us a brief email with pictures or videos attached to: hello@shopvitalite.com (please do not use the contact form below).
Replacement: If you believe your product is faulty, first follow the steps described above to see if we can help you to fix the problem. If you are still unable to get your product to work, please send us a short video demonstrating the issue and we will arrange a replacement.
What is your return policy?
We offer a 14-day return policy for unused and unopened products. Our full refund policy can be viewed here.
Contact Form
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Please do not contact us via social media, all inquiries should be made using the email address above.